Information

Ordering

Ordering can be by direct purchase using our secure shopping cart system for all items except those noted below.

All items which weigh more than 20kg and/or are bulky, such as tanks, pumpsets etc, must be ordered by phone, fax or email so that delivery costs to your location can be quoted.

Overseas Orders
Please be aware that all freight/delivery costs will need to be quoted - our system will not generate correct prices for overseas deliveries.

Payment Options

We offer the following payment options:

Credit Cards

Including Visa, MasterCard & BankCard. Please note that the use of these cards is completely secure (using industry standard SSL security) and that we do not at any time have any knowledge or details of your credit card. You can also phone your details through on 1800-025 869
PayPal
We accept the secure and fast Paypal payments

Accounts

For our current and prospective long-term customers we offer a standard 30 day trading account. Please call, fax or email for application details. Applicable within Australia only and at our discretion.

Cheques

We accept all cheques, personal and company but cheques need to be cleared prior to despatch of goods.

Direct deposits

Funds can be credited directly to our account for immediate despatch of your goods. Call or email for details.

The entire contents of this web site are subject to copyright protection. No copy, line or graphic may be reproduced by any means, without the express permission of the owners, Australian Fuelling Systems & Equipment

Delivery Options

We use Australia Post, Star Track Express for fast national deliveries and Australian Air Express for urgent parts & equipment.

International deliveries are quoted individually and will vary according to volume and mass of the ordered items. Please email or call for delivered price.

Order Tracking

You can track your order status directly from our website. Simply click on the MY ACCOUNT link at the top of our website and login. The order status will include both an internal status and a freight tracking number if applicable.

Help - Using our site

Our site has been broken down into categories according to application or usage of the products & services. Related spares and accessories are included with the related item wherever possible.

Searching

Search and Advanced Search provide instant access to all instances of the key words or descriptions entered. Just type key word or parts thereof, press GO and you will be presented with a listing of all entries.

Liability

Although great care is taken, we do not accept responsibility for all information describing products manufactured or provided by others. As the installation and use of products shown are beyond our control, liability for any damage, consequential or otherwise is limited to the repair, replacement or refund (at our option) of any goods purchased from Australian Fuelling Systems & Equipment within 14 days of the purchase date.

PDF Brochure files

The links shown under each item opens a PDF document (where available) which in most cases includes more detailed information and specifications for the relevant item. PDF files will not be available for all items as further information may not be necessary - for example for smaller items like seals, hose fittings etc. We will be continually adding to these files with information like parts listings, operation instructions, repair instructions etc. as they become available.

Product selection

Some guidance on the selection and suitability of various products for your application are provided on the category pages. However, this should not be taken as the final and most suitable information available for your requirements. If you have a particular application or requirement please contact us by phone, fax or email for advice. We'll happily supply this to the best of our ability with no obligation

Particular care should be taken with selection of equipment for the pumping of Class 3 Flammable Liquids as explosion, injury and even death could result in the use of pumping equipment not designed for this use. In general, throughout our catalogue, all equipment must be considered to be used for pumping of diesel fuels unless otherwise and specifically stated.

The selection of items which are subject to pressure should also be undertaken with due regard to all the variables which affect performance. These include the temperature of the fluid, the pressure and compatibility of materials. These parameters are important in your selection of equipment such as hoses and fittings, flowmeters and others.

Returns

Every product shown within our web pages are covered by the full manufacturers warranty. We will gladly exchange, credit or refund any items which are returned within 14 days BUT it is mandatory that you must obtain a Goods Return Authorisation number prior to return and: The goods must be in original, unused condition and be in original carton.

Items manufactured to your order or otherwise modified, cut to size or length (eg hose) to suit are not returnable. The goods are returned to us at your expense - we cannot accept responsibility for loss or damage to returned parcels or accept freight collect. The goods must be accompanied with purchase details.

Privacy & Security

In order to fulfil any order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address and product preferences. We have made every effort to ensure that your purchase from us is completely secure using the latest industry standard SSL security. fuelequipment.com takes seriously the issue of customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. Please be assured that any other of your details will not ever be sold, traded or in any other way given to any other party or Company. We may, from time to time email you with information which we hope will inform you in an interesting way of new items and happenings in our field.

Our spare parts policy
If we sold it .........we'll do everything we can to provide you with whatever parts you need to keep your equipment operational. Please be aware that you will be asked for your purchase details - ie date of purchase, receipt or invoice number, trading name etc.
If we stock a particular part for an item we did not sell then we will supply it but would require full details to identify - make, model & serial number and preferably the specific part number.
Generally, we will not supply parts for items that we did not originally sell.